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Privacy Policy

1. Introduction & Scope

This Privacy Policy explains how Printerpix India ("we," "us," "our") collects, uses, stores, protects, and discloses personal information when you visit our website or use our services to purchase or customize personalized photobooks, calendars, canvases, and related products. This Policy applies solely to information collected through our website and mobile applications. It does not apply to information collected offline or through third-party sites or services.

2. Definitions

  • Personal Information: Any information that identifies or can identify you, either directly or indirectly.
  • Sensitive Personal Data: Information requiring additional protection under IT Rules, 2011, such as government-issued IDs, payment credentials, or biometric data.
  • User Content: Images, text, or other materials you upload for customization.
  • Payment Aggregator (PA): A third-party service provider facilitating payment transactions.

3. Categories of Personal Information Collected

We collect the following categories of personal information:

  1. Identifiers: Name, email address, phone number, delivery and billing address, date of birth.
  2. Sensitive Data: Payment credentials (only last four digits of card), government ID (PAN, Aadhaar) where required for verification.
  3. Content Data: Photographs, images, logos, or other materials you upload to personalize products.
  4. Technical & Usage Data: IP address, device and browser information, operating system, session logs, clickstream, and analytics data collected via cookies and similar technologies.
  5. Transaction Data: Order history, transaction amounts, payment method, transaction IDs.
  6. Marketing & Communications Data: Preferences for marketing communications, survey responses, feedback.

4. Purpose of Collection & Legal Basis

We process your personal information for the following purposes:

  • Order Fulfillment: To process, ship, and deliver your orders.
  • Product Personalization: To print and customize products with your uploaded content.
  • Payment Processing & Fraud Prevention: To process payments, detect and prevent fraud.
  • Account Management: To create and maintain your account, including authentication.
  • Customer Support: To respond to inquiries, provide technical and post-sales support.
  • Marketing & Personalization: To send you promotional communications (with your consent), tailor our offerings, and conduct surveys.
  • Legal Compliance: To comply with applicable laws, regulations, and court orders.

5. Payment Data & Security Controls

  • We do not store full card numbers or CVV codes; only the last four digits are retained for identification.
  • All payment transactions are encrypted in transit using TLS/SSL and handled by PCI-DSS-compliant gateways.
  • We adhere to the RBI's Master Direction on Digital Payment Security Controls (2021), implementing robust governance, risk management, authentication frameworks, and fraud-risk controls for internet, mobile, and card-based transactions.
  • Card-on-File (CoF): In line with RBI's circular, entities other than card issuers and card networks may retain CoF data for a maximum of T+4 days (T = transaction date) or until settlement, whichever is earlier, and must purge thereafter.

6. Data Localization & Storage

  • Payment Data Localization: All payment-related data (customer identifiers, payment credentials, transaction details) is stored exclusively on servers located in India, per RBI circular DPSS.CO.OD.No.2785/06.08.005/2017-2018.
  • General Data Storage: Other personal information may be stored in India or in jurisdictions with adequate data protection laws, always under strict security measures.

7. Data Retention

  • Transaction Records: Retained for statutory and audit requirements (e.g., Companies Act, Income-tax Act) for a minimum of 7 years.
  • Account & Profile Data: Retained as long as your account is active and as needed for business or legal purposes.
  • Cookies & Tracking Data: Retained based on cookie durations and your browser settings.

8. Sharing & Disclosure

We may share your information with:

  • Payment Gateways & Banks: For transaction processing.
  • Couriers & Logistics Partners: For delivery of products.
  • Service Providers: Including hosting, marketing, analytics, customer support, and IT service providers bound by confidentiality.
  • Government Authorities & Regulators: As required by law, court order, or to prevent fraud or other wrongdoing.

9. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Enable site functionality and preferences.
  • Analyze site performance and user behavior.
  • Serve personalized content and ads (with your consent).

You can manage or disable cookies via your browser settings, but this may affect site functionality.

10. Your Rights & Choices

You have rights under applicable laws, including:

  • Access & Portability: Obtain a copy of your data in a reusable format.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data (subject to legal retention obligations).
  • Restriction & Objection: Restrict or object to processing under certain circumstances.
  • Withdraw Consent: Where processing is based on consent, withdraw it at any time.

To exercise these rights, contact us at the details below.

11. Security Practices

We implement reasonable security practices and procedures per IT Rules, 2011, including:

  • A comprehensive, documented Information Security Management Program aligned with ISO/IEC 27001.
  • Regular security audits and vulnerability assessments by independent auditors.
  • Technical, managerial, and physical controls to protect data confidentiality, integrity, and availability.

12. Grievance Officer

If you have any privacy-related grievances, please contact our Grievance Officer:

Name: Hannah May
Email: [email protected]
Phone: +91 9663002397

We will acknowledge your complaint within 7 business days and resolve it within 30 days.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The "Last Updated" date will indicate the latest revision. Continued use of our services after changes constitutes acceptance of the updated Policy.

Contact Us
For questions about this Privacy Policy, email us at [email protected] or call +91 9663002397.